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Company | Customer References

Ayuntamiento de Arroyomolinos

Alcatel-Lucent Enterprise was able to provide an all-in-one solution by giving the customer a platform which contains a communication server, a management system and a fax server.

  • Country: Spain
  • Industry: Government
  • Solution: Connected Solutions and Devices, Autonomous Network

Arroyomolinos is a town in the south of Madrid with 24,313 inhabitants.
Since a few years the city has evolved from a rural to a dynamic city with an active population and housing growth.

Ayuntamiento de Arroyomolinos logo
The choice of Alcatel-Lucent OmniPCX Enterprise Communication Server will allow us to maximize the use of the laser and wimax network that we have and we are sure that it will be a technological leader in the not too distant future.
Miguel F. Cespedosa, Head of Telecommunications, Ayuntamiento de Arroyomolinos

Challenges

  • The city wanted to provide a unique number for citizens to access all services.
  • It needed to control all the extensions at verification level.
  • The city was also looking to accommodate its network from a different vendor, and to ensure it is compatible for radio links, laser, Wi-Fi, and fiber.

Results

Technical benefits

  • The centralized management system has improved time optimization, giving the IT team a better tool for management.

Financial benefits

  • The city hall now has a single invoice for all 13 offices instead of one per address.
  • Thanks to the centralized management system, cost controls are now significantly improved.

User experience benefits

  • The centralization of the platform allows all users to have a higher quality of communication between them and to citizens.

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